1. General Information
These Terms and Conditions govern your use of capitalassistindia's loan services. By applying for our services, you agree to be bound by these terms.
- Company Name: capitalassistindia
- Registered Office: Rajapur, Pocket 24/3, Sector 9, Rohini, Delhi, 110085
- Service Area: Pan India with primary focus on Delhi NCR
2. Loan Services Offered
We provide the following financial services:
- Personal Loans: ₹50,000 to ₹30,00,000
- Business Loans: For SMEs and startups
- Home Loans: For property purchase and construction
- Education Loans: For higher studies in India and abroad
3. Eligibility Criteria
To be eligible for our loan services, applicants must meet the following requirements:
- Age: 21 to 65 years
- Indian citizen with valid identity proof
- Minimum monthly income as per loan type
- Good credit history and score
- Stable employment or business income
4. Interest Rates & Charges
Our competitive pricing structure:
- Interest Rate: Starting from 9.5% per annum
- Processing Fee: Up to 2% of loan amount
- Prepayment: Zero charges on prepayment
- Late Payment: 2% per month on overdue amount
- All rates are subject to credit assessment and market conditions
5. Loan Tenure & Repayment
Flexible repayment options to suit your needs:
- Personal Loans: 12 to 84 months
- Business Loans: 12 to 60 months
- Home Loans: Up to 30 years
- Education Loans: Up to 15 years
- EMI payments through NACH, cheques, or online transfer
6. Documentation Requirements
Required documents for loan processing:
- Identity Proof: Aadhar Card, PAN Card, Passport
- Address Proof: Utility bills, rental agreement
- Income Proof: Salary slips, bank statements, ITR
- Employment Proof: Employment letter, business registration
- Additional documents as per loan type
7. Loan Approval Process
Our streamlined approval process:
- Online application submission
- Document verification within 24 hours
- Credit assessment and approval decision
- Loan agreement signing
- Disbursement within 24-48 hours of approval
8. Customer Rights & Responsibilities
Your Rights:
- Transparent loan terms and conditions
- Fair and respectful treatment
- Privacy and data protection
- Grievance redressal mechanism
- Right to prepay without penalty
Your Responsibilities:
- Provide accurate and complete information
- Timely repayment of EMIs
- Inform us of any changes in contact details
- Use loan amount for stated purpose only
- Maintain required insurance coverage
9. Privacy & Data Protection
We are committed to protecting your personal information:
- Data collected only for loan processing purposes
- Information shared only with authorized agencies
- Secure storage and transmission of data
- No misuse of contact information
- Compliance with applicable data protection laws
10. Default & Recovery
In case of payment default:
- Grace period of 15 days for EMI payment
- Late payment charges as applicable
- Respectful recovery practices
- No harassment or unethical collection methods
- Legal action as per applicable laws
11. Grievance Redressal
For any complaints or grievances:
- Contact our customer service team
- Email: support@capitalassistindia.com
- Response within 48 hours of complaint
- Escalation to senior management if required
- External ombudsman as per RBI guidelines
12. Modifications & Updates
Terms and conditions may be updated:
- Changes will be communicated in advance
- Updated terms available on our website
- Continued use implies acceptance of new terms
- Right to terminate services if terms not accepted
